Check here for the latest health and safety protocols for Palo Alto Players productions. The health and safety of our artists, staff, volunteers, and patrons are our #1 priority. Please understand that all performances and procedures are subject to change based on state and local health and safety guidance.
*Asterisk indicates a new or updated section
*Masks
Masks are optional in the theater building.
*Other safety measures in place at the theater
The City of Palo Alto has upgraded the Lucie Stern Theater air filtration system with Merv-13 filters.
*What to bring to the theater
Every audience member must have a printed ticket or an E-ticket displayed on a mobile phone. Children under 5 are not admitted.
If you choose to receive your ticket electronically it will be attached to an email titled “Your Palo Alto Players tickets are ready”. E-tickets can also be downloaded from your personal online account. If you choose will-call delivery, the ticket can be picked up at the box office window starting one hour before the performance.
*Assess your health on performance day
If you are experiencing any COVID-19 symptoms or have recently been in close contact with anyone who has COVID-19, skip the show and contact us promptly by phone or email to exchange to a new performance date or discuss other options. We do not provide refunds on ticket sales.
*Concessions
Food and beverages are available for purchase. Patrons may not eat or drink inside the auditorium. Drinks are allowed with the purchase of a sippy cup.
*Show cancellation or postponement
In the event of a cancellation that we are unable to substitute an alternative production, you will be offered a credit to your ticketing account, the opportunity to donate your ticket price back to Palo Alto Players, or a ticket refund. If the performance is rescheduled, we will automatically exchange your ticket to the new date.
*Access your tickets, subscriptions, and credit balance
Visit your personal account at paplayers.org/my-account. Use the password you’ve already set to log in, or create a new one by clicking Reset here at “Forgot your password”.