Health and Safety FAQs

Updated August 31, 2023

Check here for the latest health and safety protocols for Palo Alto Players productions. The health and safety of our artists, staff, volunteers, and patrons are our #1 priority. Please understand that all performances and procedures are subject to change based on state and local health and safety guidance.

*Asterisk indicates a new or updated section 


Masks are optional in the theater building. 

*Other safety measures in place at the theater

The City of Palo Alto has upgraded the Lucie Stern Theater air filtration system with Merv-13 filters.

*What to bring to the theater

Every audience member must have a printed ticket or an E-ticket displayed on a mobile phone. Children under 5 are not admitted.

If you choose to receive your ticket electronically it will be attached to an email titled “Your Palo Alto Players tickets are ready”. E-tickets can also be downloaded from your personal online account. If you choose will-call delivery, the ticket can be picked up at the box office window starting one hour before the performance.

*Assess your health on performance day

If you are experiencing any COVID-19 symptoms or have recently been in close contact with anyone who has COVID-19, skip the show and contact us promptly by phone or email to exchange to a new performance date or discuss other options. We do not provide refunds on ticket sales.


Food and beverages are available for purchase. Patrons may not eat or drink inside the auditorium. Drinks are allowed with the purchase of a sippy cup.

*Show cancellation or postponement

In the event of a cancellation that we are unable to substitute an alternative production, you will be offered a credit to your ticketing account, the opportunity to donate your ticket price back to Palo Alto Players, or a ticket refund. If the performance is rescheduled, we will automatically exchange your ticket to the new date.

*Access your tickets, subscriptions, and credit balance

Visit your personal account at Use the password you’ve already set to log in, or create a new one by clicking Reset here at “Forgot your password”.

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